33bg's Privacy Policy

1. Introduction & Scope of Policy

33bg is a trusted online casino and sports betting platform. We place the highest importance on the privacy of our users. This privacy policy describes how 33bg collects your personal information, what it is used for, who it may be shared with, and how it is kept secure.

This policy applies to the website https://33bg.lat and all services connected to it. When you create an account on our platform, log in, play games, make transactions, or contact our customer support team, certain information is stored with us. This policy covers the management of all such information.

We commit that your personal information will never be sold to third parties and will not be used beyond the purposes stated in this policy. We use SSL encryption technology to keep all your information safe.

2. What Information We Collect

33bg collects several types of information, detailed below:

2.1 Registration and Identity Information

When you create an account at 33bg, we collect the following information:

• Full name
• Date of birth (for age verification — only those aged 21 or above may become members)
• Email address
• Mobile number
• Password (stored in encrypted form — we never see your password in plain text)

2.2 Financial Transaction Information

To facilitate deposits and withdrawals, we collect your mobile banking account details (bKash, Nagad, Rocket, Upay). However, we never store your full mobile banking PIN or sensitive financial credentials.

2.3 Usage and Activity Information

While you use 33bg, we automatically collect the following information:

• IP address and device information
• Browser type and version
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Login time and location data

2.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation may be stored. This is used to improve our service quality and to resolve disputes.

2.5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Through cookies we improve your browsing experience, maintain your login state, and ensure the site functions correctly. You can disable cookies from your browser settings, however some services may not work properly as a result.

3. Purpose of Using Information

33bg uses the information collected about you for the following purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
• Age verification: To ensure that only those aged 21 or above use the platform.
• Fraud prevention: To keep accounts secure and to detect suspicious activity.
• Customer support: To resolve your issues and provide assistance.
• Financial transaction processing: To complete deposits and withdrawals accurately.
• Responsible gaming: To monitor your gaming habits and provide support if any concerning patterns are identified.
• Service improvement: To further improve our platform and user experience.
• Legal compliance: To comply with applicable laws and regulations.

4. Sharing and Disclosure of Information

33bg does not sell your personal information to third parties. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with selected service providers to handle payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support operations. These partners operate under strict confidentiality agreements and can only access the information necessary to carry out their designated tasks.

4.2 Legal Obligations

It may be necessary to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases we will provide only the minimum information required.

4.3 Corporate Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new ownership. In that case you will be notified in advance and the terms of this policy will remain in effect.

5. Data Security Measures

To keep your information secure, 33bg applies multiple layers of protection:

• SSL encryption: All data we transmit is encrypted using SSL (Secure Socket Layer) technology, which keeps your information safe in transit.
• Password hashing: Your password is never stored in plain text — it is protected with a strong cryptographic hashing algorithm.
• Firewall and intrusion detection: Our servers are protected by robust firewalls and intrusion detection systems.
• Access controls: Only authorised staff can access information relevant to their responsibilities.
• Regular security audits: We audit our systems' security at regular intervals and address any vulnerabilities promptly.
• Two-factor authentication: If a suspicious login attempt is detected on your account, additional verification is required.

Please note that no method of transmitting information over the internet is 100% secure. We provide protection to the best of our ability, but keeping your password and account details confidential is also your own responsibility.

6. Data Retention Period

33bg retains your personal information only for as long as is necessary to fulfil the purposes described in this policy or as required by law.

• All your information is retained for as long as your account remains active.
• Even after an account is closed, financial transaction records and identity information may be retained for a period determined by applicable law.
• Information relevant to fraud prevention and dispute resolution may be retained for an extended period.
• Once the retention period ends, information is securely deleted or anonymised.

7. User Rights

As a user of 33bg, you have the following rights regarding your own information:

7.1 Right of Access

You have the right to know what personal information we hold about you. You can contact us at any time to request a copy of your information.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you can correct it from your account settings or request our customer support team to make the change.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes. For example, you can opt out of marketing communications at any time.

7.5 Right to Close Your Account

You may request to close your 33bg account at any time. Please contact our customer support team to do so.

8. Protection of Minors

33bg is intended only for those aged 21 or above. We never knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

If you are aware that a minor is using our platform, please notify us immediately.

9. Third-Party Links and Services

Our platform is connected to third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, etc.) and payment services. These third parties have their own privacy policies. When using their services, their own policies will apply.

33bg is not responsible for the privacy practices of these third parties. However, we only work with partners who follow high standards of data protection.

10. Changes to This Policy

33bg reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you by email or through the platform. Continued use of the site after a change will be taken as your acceptance of the updated policy.

We recommend that you visit this page regularly and stay up to date with the latest policy.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our customer support team:

We aim to respond to your request as quickly as possible. Your privacy is very important to us and we are always here for you.